Terms & Conditions


We will confirm receipt of your order and payment by email. All items displayed in the shop are in stock but may sell out before your order is received. If the item you have ordered is sold out and no longer in production, we will refund your payment immediately. If it is sold out but still in production we will advise you when it will be in stock and offer to place the item on back-order.


We aim to ship your order before the end of the following working day. We use Australia Post or Startrack for all deliveries. Orders shipped to Australian metro addresses are delivered in 2 - 5 business days. Orders shipped to rural or remote addresses are delivered in 1 - 2 weeks depending on location.

We will deliver your order to the address you specify and will rely on the register of the postal or delivery agent we use as conclusive evidence of delivery. You must take responsibility for providing an address that will enable delivery to be made within normal business hours. We accept no liability for loss or damage after delivery has been made.

Exchange & returns

We will refund the price or exchange any product that does not match your order or is faulty. If the item you receive does not match the style, colour or size you ordered, you may return it to us for a full refund or exchange provided you notify us immediately by email giving reasonable detail of your claim and return the item to us within 7 days of receipt in its original condition and packaging.

jonqueparadise offers a one year warranty from the date of invoice. If the product has a fault, provided you notify us when you discover the fault,  have taken good care of the product and return it to us in original condition, we will exchange or refund your purchase. We will not consider conditions caused by normal wear and tear to be a fault.  


Our price is inclusive of GST for sales within Australia but exclusive of all other domestic or foreign taxes. You are responsible for paying any customs or excise duties, sales taxes or fees, if any, imposed by any taxing authority outside of Australia.


Our maximum liability to you is limited to the price of the product ordered and we do not accept any liability whatsoever for any consequential loss related to the sale of our products. We will meet our own costs for sending an exchanged item to you if we have made an error or we accept that the item is faulty but you must deliver any returned item to us at your cost and risk.


The governing law of each contract of sale and any other legal obligation between us is the state and federal laws of the place in which our business is located being the state of New South Wales, Australia.

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